Avoid common feedback mistakes
Feedback can be powerful, but it can backfire if you’re not careful.
Feedback can be powerful, but it can backfire if you’re not careful. Don’t
confuse it with these counterproductive forms of communication:
• Criticism. Feedback isn’t telling employees what they did wrong. That can
be demoralizing. Use feedback to point out what people have done right, as
well as what they can and should do correctly.
• Dumping. You may be frustrated by a situation, but don’t unleash all your
built-up anger on the employee in one rant. Separate individuals from their
behavior, and keep your emotions in check.
• Projecting. You may be more sensitive to mistakes or negative behaviors in
others that you commit yourself. Although you shouldn’t ignore an
employee’s problems, keep your attention on the employee, not your own
—Adapted from the Apsley Recruitment website
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